Getting notified when a contact replies in Skyp

How Skyp notifies you by email when a contact replies to one of your campaigns, and how to manage notification preferences
Written by Alexander Shartsis
June 26, 2026

How reply notifications work

When a contact replies to a campaign email, Skyp detects the reply, classifies it (positive, neutral, negative, out of office, or auto-reply), and sends a notification email to your inbox containing:

• The contact's name and email address
• A snippet of their reply
• A classification badge (e.g. Positive, Neutral, Out of office, Auto-reply)
• A link to view the full thread in the Inbox

Notifications go to the email address associated with your Skyp account.

Auto-reply detection

Skyp automatically detects auto-replies — out-of-office messages, vacation responders, and other automated responses — using email headers and timing signals. When an incoming reply is identified as an auto-reply, Skyp:

• Labels it as Auto-reply rather than classifying it as a genuine reply from the contact
• Shows an Auto-reply badge in the thread detail panel in Campaigns (Sent Messages tab)
• Skips the AI sentiment classification step, so auto-replies are processed faster

Detection uses standard email headers (RFC 3834 Auto-Submitted, Microsoft/Exchange auto-response headers, and similar vendor extensions) as well as timing — a reply received within 60 seconds of the original send is also treated as an automated response.

Auto-replies are still stored and visible in your campaign threads so you have a complete record, but they are visually distinguished from genuine replies so you can focus on real responses.

Turning notifications on or off

Reply notifications are controlled from your account Preferences tab.

1. Click your account name or avatar in the bottom left.
2. Go to Account Settings.
3. Select the Preferences tab.
4. Under Email Notifications, toggle Email response alerts on or off.

The setting saves automatically.

Viewing the full reply

The notification email includes a direct link to the full conversation thread. Click it to open the Inbox in Skyp, where you can:

• Read the complete reply
• Reply directly from Skyp
• Use AI-generated reply suggestions

You can also view reply threads directly from a campaign: open the campaign in Campaigns, go to the Sent Messages tab, and click any row to open the thread detail panel.

Skyp deduplicates notifications — if the same reply is detected more than once (e.g. due to email threading), you'll only receive one notification per unique reply.

What "No reply text" means

When viewing a thread in the campaign's Sent Messages tab, you may sometimes see a reply displayed as No reply text in gray italics. This happens when a contact's reply contains only the quoted original message — for example, if they replied from a mobile client that automatically includes the full email thread but they didn't type anything new.

This is expected behavior. It means Skyp detected a reply and classified its sentiment, but there was no distinct new text from the contact in that response. The reply still counts toward your analytics and will appear in your reply count and sentiment breakdown.