# Managing Contacts within Skyp

Stay organized, enrich your pipeline, and turn visitors into campaigns-ready contacts

Written by Alexander Shartsis  
April 1, 2026

## Why contacts matter in Skyp

Contacts are the foundation of every Skyp campaign. The better organized and enriched your contacts are, the easier it is to:

- Launch targeted outbound campaigns
- Keep track of who's been emailed
- React quickly when new prospects show up on your radar

The **Contacts** area in Skyp is designed to make all of that easy to manage.

## Accessing your contacts

1. Log into Skyp.
2. Navigate to the **Contacts** section.

This is your central place to:

- View all contacts in your account
- Add new ones manually
- Import contacts in bulk
- Filter and sort as your list grows
- Enrich your database automatically via integrations

## Adding contacts manually

For one-off additions or small lists, you can **add a contact by hand**.

In the Contacts section:

1. Click to **Add contact**.
2. Fill in the contact's details:
   - Name
   - Email
   - Any other available fields
3. Optionally add **additional context**, such as:
   - How you found them
   - Which account they belong to
   - Notes on their role, interest, or segment

This context can later be used to tailor campaigns and prompts for more relevant outreach.

## Importing contacts from a CSV

For larger lists, use the **CSV upload** flow.

You can import contacts:

- When creating a **campaign** (common flow), or
- Directly from the **Contacts** section

From Contacts:

1. Look for the option to **upload/import contacts**.
2. Choose your **CSV file** from your computer (this opens a standard file dialog).
3. Map the CSV columns to Skyp's fields (e.g. name, email, company, title, etc.).
4. Complete the import.

This is ideal when:
- You've pulled a list from tools like Apollo, Clay, or your CRM
- You've exported attendees from an event or webinar
- You're consolidating existing lists into Skyp

## Filtering and viewing your contacts

As your database grows, filtering becomes essential.

In the Contacts view, you can:
- View **Opens** and **Clicks** counts per contact — so you can see at a glance which prospects are engaging with your emails
- Apply filters to narrow down by contact attributes
- **Sort** contacts by recent additions, account, or domain

## Handling duplicate contacts

When you upload a CSV with contacts that already exist in Skyp, the upload dialog shows a count of how many were duplicates.

You can also review and merge duplicates at any time:
1. Go to the **Contacts** section.
2. Click the **Duplicates** tab (it appears when duplicates are detected).
3. Review the duplicate groups and choose which record to keep, or merge them together.

## Invalid email addresses

Skyp validates email addresses and flags any that appear invalid. You'll see a red **Invalid** badge next to the email address in the contacts list and in campaign recipients. Contacts with invalid email addresses will be skipped when a campaign tries to send to them — their sequence will show a **Skipped** status. This prevents bounces from affecting your deliverability.

## Unsubscribing a contact

You can manually unsubscribe any contact from receiving further emails. This is useful when a contact asks to be removed from your outreach.

To unsubscribe a contact:
1. Find the contact in the **Contacts** section.
2. Open their record.
3. Select **Unsubscribe** from their action menu.

Unsubscribed contacts are shown with an **Unsubscribed** badge and will no longer receive emails from any campaign. For bulk suppression, use the **Do Not Contact** list instead — it supports entire domains as well as individual addresses.

## Automatically adding contacts with Syft Data

One of the most powerful ways to keep your contacts fresh is to connect **Syft Data**.

When integrated, Syft Data can:
- Detect **website visitors** and people who interact with you on **LinkedIn**
- Identify their **email address** (when possible)
- Automatically **add them as contacts** in Skyp

What this means in practice:
- You don't have to add these visitors manually
- New, high-intent contacts show up directly in your Skyp contacts
- You can quickly add them to a campaign and respond to interest while it's still fresh